TERMS AND CONDITIONS

Welcome to HEALING THE AURA !

These terms and conditions (“Terms”) govern your (the “Customer”, “you”, or “your”) access to and use of HEALING THE AURA (“Healing The Aura”, “we,” “us,” “our”) online platform (collectively, the “Platform”). If you have any questions, concerns, or comments on these Terms, you can contact us at help@healingtheaura.com .

GENERALLY

By accessing, viewing, and/or using the Platform, you indicate that you have read, understand, agree to, and intend to be legally bound by these Terms.

HEALING THE AURA may change these Terms from time to time. Please review these Terms periodically. Your continued access to, viewing, and use of the Platform, and/or our Products and Services means you accept any and all updates, changes, and modifications.

By accessing and viewing the Platform, you represent that you are 18 years of age or older, and that you are of legal age to form a binding contract. If you are not at least 18 years old and able to form a binding contract, you represent and warrant that you have received your parent’s and/or legal guardian’s permission to view, access, and use the Platform, and that your parent and/or legal guardian agrees to these Terms on your behalf.

If you (1) don’t agree to these Terms, (2) are under 18 years of age, and/or (3) don’t have your parent’s and/or guardian’s permission where required, you are not granted permission to access, view, or use the Content or Platform and must exit immediately.

ABOUT US & OUR PLATFORM

-What We Do

HEALING THE AURA is a health and wellness company that sells various health and wellness products (our “Products”). Our Platform and our Products are only for your personal and non-commercial use and enjoyment. In the event, that we offer any Product(s) for wholesale and/or resale, use of the Products for commercial purposes will be limited to the uses and parameters permitted by the terms of our wholesale terms, which will be listed on the Platform or provided separately to our wholesalers.

USE OF OUR PLATFORM

By viewing and/or accessing the Platform, HEALING THE AURA grants you a limited license only for viewing the content of our Platform and purchasing our Products.

OUR PRODUCTS

A. Our Product Offerings

We may offer a range of various Products on the Platform. Please note that:

 

1. Product availability is subject to demand;
2. We may alter and/or discontinue various Products in our discretion;
3. There may be a waiting time for certain Products based upon availability and demand;
4. We may offer various free gifts and/or Products in our discretion from time to time.

B. Product Information

We will provide various information on our Platform regarding each of our Products. Each Product may have various instructions for use and consumption that will accompany each of our Products. All applicable expiration dates, product representations and warranties, and waivers will appear within the instructions and information included along with each Product.

SUBSCRIPTIONS

We are pleased to offer a Subscription Service that allows you to pre-order select products over a specific duration while enjoying a discounted rate. The pricing and applicable discounts for our Subscription Service can be found on our platform.

If, for any reason, you are not satisfied with your Subscription, you have the option to cancel it after completing at least two deliveries or two billing cycles, provided you do so before your next billing date. If you encounter circumstances that warrant a subscription cancellation after the new billing date, please inform us by sending an email to help@healingtheaura.com. We will review your request in accordance with our internal policies, as well as any relevant laws and regulations.

Following the conclusion of your Subscription period, you may choose to renew your Subscription at your discretion.

It is important to note that we retain the right to modify:

1. The individual pricing of our products.
2. The pricing and terms associated with any Product subscription offers.
3. The terms governing our product pricing policies.

These modifications will be made at our sole discretion.

C. Product Shipping

We offer a range of shipping times and rates, which are listed and described at checkout. However, in an effort to be conscious of the environment, we currently do not offer next day air. We may change our shipping policy(ies) and rate(s) from time to time. Any changes to our shipping policy(ies) and rate(s) will be reflected at checkout when purchasing our Products.

D. Product Returns

Currently, HEALING THE AURA does not accept any refunds, exchanges, and/or returns of ordered Matcha Powder ( Premium Ceremonial Grade Matcha ).

However, if you genuinely feel that our Products are damaged or not of good quality, please email us at help@healingtheaura within seventy-two (72) hours from your receipt of the order(s). We will review all complaints and legitimate requests for return(s) based on the circumstances, but with the final outcome in our sole discretion. You agree not to file any fraudulent complaints and/or requests for a return and/or exchange. HEALING THE AURA may at its option look into and investigate any claim(s) that HEALING THE AURA believes fraudulent in any way.

OUR PRODUCT COSTS

All of our Products’ pricing is listed on the Platform along with each Product. 

You may purchase our Products individually in quantities of your choosing. All prices (including any applicable discounts) will be listed on the Platform.

However, we may at any time alter and change the pricing of our Products, and (3) the terms of our Product pricing policies at our sole discretion.

OUR INTELLECTUAL PROPERTY

You agree that HEALING THE AURA and its affiliates, partners, suppliers, parent company, and subsidiaries (“Suppliers”) own all right, title, and interest in and to all (1) the Platform itself, (2) all of our own trademarks, logos, service marks, trade dress rights, or other source-identifying symbols or devices (whether registered or unregistered), such as the “HEALING THE AURA” trademark(s); (3) our own copyrightable material (whether registered or unregistered) that makes up the Platform (such as our proprietary software, coding, and Content); and (4) all design or utility patents in the Platform (whether registered or unregistered) (collectively, “HEALING THE AURA IP”).

Other than as described above, you agree to not copy, distribute, display, sublicense, sell, rent, translate, publish, broadcast, transmit, perform, upload, modify, alter, edit, create derivative works from, and/or exploit the HEALING THE AURA IP and/or any part of the Platform (no matter the medium, anywhere in the world, for any reason – including for any commercial purpose).

You also agree not to interfere with, reverse engineer, exploit, and/or infringe on the Platform in any way.

CUSTOMER ON PLATFORM

-Customer Restrictions

When using and accessing the Platform (or viewing, creating, and posting Content), you agree that you will not do any of the following:

 

1. Restrict or inhibit any other Customer in any way from viewing, accessing, using and/or enjoying the Platform and/or our Products;
2. Post or transmit any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, investment schemes, or other unsolicited commercial communication, or engage in spamming or flooding through our Platform;
3. Transmit any information, software, and/or material, which contains a virus, trojan horse, worm and/or other harmful component;
4. Use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate, mine, scrape, and/or search the Platform and/or the Content;
5. Copy, distribute, display, sublicense, sell, rent, translate, publish, broadcast, transmit, perform, upload, modify, alter, edit, counterfeit, create derivative works from, and/or exploit the Content and/or HEALING THE AURA IP;
6. Attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up the Platform and/or the Products;
7. Express or imply that any statements you make are endorsed by HEALING THE AURA, without HEALING THE AURA’s prior written consent;
8. Impersonate any person or entity, whether actual or fictitious, including, but not limited to, any other Customer, or employee or representative of HEALING THE AURA when using our Platform or ordering any Products.

- Platform Monitoring

You recognize and agree that HEALING THE AURA has no obligation or duty to monitor the Platform. However, you agree that us ( HEALING THE AURA ) and its Suppliers have the right to monitor the Platform electronically, from time to time, and to disclose any information as necessary or appropriate to: (1) satisfy any law, regulation or other governmental request; (2) operate the Platform and the Products properly; and/or (3) protect itself, its Suppliers and/or its Customers.

ELECTRONIC COMMUNICATIONS

A ) Emails

We may: (1) provide you with a way to contact us through the Platform, and/or (2) request that you give us your email address before, during, or after any registration process, so that we may communicate electronically.

You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on the Platform. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

All electronic communications will be received or otherwise recorded by HEALING THE AURA, and are subject to archival, monitoring or review by and/or disclosure to, someone other than the recipient. All such electronic communications may involve the electronic transmission you provided to us of information that you may consider to be personal information. You agree and consent to such transmission of such information. You agree not to use e-mail to transmit any confidential personal information other than as requested by HEALING THE AURA and its Suppliers.

B ) Subscriber Emails

You agree that by providing us your email address on the Platform that we may send you subscriber emails with information about HEALING THE AURA, our Products, and/or various promotions. You may unsubscribe to our subscriber email list at any time by following the “Unsubscribe” link at the bottom of any subscriber email(s) sent to you.

C ) Recording

In connection with your use of the Platform and Products accessible through Platform, you acknowledge and consent to the taping or any form of recording of any communication (electronic or otherwise) between you and HEALING THE AURA, its Suppliers, and/or their representatives or agents. You acknowledge and consent to the recording, retention and use by HEALING THE AURA and its Suppliers of any and all information and data contained in (1) any communication with HEALING THE AURA and its Suppliers, and (2) any information input posted on or through the Platform and Products.

INDEMNIFICATION

You agree to defend, indemnify and hold HEALING THE AURA and its Suppliers harmless from any and all claims, liabilities, costs and expenses (no matter how arising), including, but not limited to, reasonable attorneys' fees, arising in any way from your use of the Platform and our Products that directly and/or indirectly arise from or relate to your use of our Products other than as the Products are intended to be used.

INTERPRETATION OF THESE TERMS

If any provision of the Terms is invalid or unenforceable under applicable law, then it shall be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

PRIVACY POLICY

By accessing, viewing, and using the Platform and the Products, you also agree to accept the Healing The Aura Privacy Policy , as updated from time to time by Healing The Aura.